We move your patients, price lists and open claims and train your team on a copy of your clinic, in about 3 weeks.
Week by week, on dates you agree before we start.
Patients and their history, appointments already booked, price lists, and open claims with their deadlines.
The front desk, doctors and billing try a copy of your own clinic, with your own patients and prices, before anything changes.
Bookings, visits and the first claims run in Nabdah. Your old system stays on until those claims are accepted.
The data, the NPHIES and ZATCA onboarding and the training, with one named person from our team from start to finish.
Four things in the first two weeks, and the day you go live. After the export, add no new patients in the old system, or tell us.
| Your data | Comes with you | When |
|---|---|---|
| Patients and their history | Yes, from your current system’s export | Week 1 |
| Appointments booked ahead | Yes, with each doctor’s schedule | Week 1 |
| Price lists | Yes, one per insurer contract | Week 1 |
| Open claims and authorisations | Yes, with their deadlines | Weeks 1–2 |
| Visit notes and attached files | [Yes, or as PDFs, per importer] | Week 1 |
| What patients owe you | [As opening balances] | Go-live day |
| Staff and their roles | Set up with you, not copied | Week 2 |
| ZATCA invoicing | A new invoicing unit, on one call | Week 3 |
| Old invoices | Stay in your old system, which you keep read-only | — |
“Switching took three weeks, and our old system stayed on until the first claims were accepted. The front desk worked in Arabic from day one.”
A placeholder story, until a clinic approves its own in writing.
Ask us anything, in Arabic or English. A person who knows NPHIES answers on WhatsApp, within 15 minutes in clinic hours.
Chat on WhatsAppYour old system is still running, so nothing stops. We fix the problem and set a new date.
No. Your contracts and prices stay the same. The NPHIES side moves through CHI’s onboarding, which we run with you.
You check the test copy in week 2 and tell us what’s missing. We fix it before you go live.
We do, on a copy of your own clinic, in Arabic or English: online, or at your clinic in [cities where our team visits].
Yes. If you leave, we export your clinic’s records and hand them to you.
[Whether billing starts at signing or at go-live: to be decided.]
We look at what you use today, what moves and when, and give you a plan in writing.
Certified on NPHIES
ZATCA Phase 2 compliantWe’ll message you on WhatsApp within one working day to pick a time.