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Revenue cycle

Get paid in full for the care you give.

Every claim checked before it’s sent, every rejection with its deadline and its fix, and every payment matched to its lines.

Masarat Polyclinic · this weekClaims at a glanceSample
Sent this week64
Held before sending6 to fix
Rejected, appeal open3 · 4,210
Paid and matched to lines186,400
Appeal window closes today · 3,000Take next

Money is lost after the care is given.

The work is done and the patient has gone home. What’s left is a claim that comes back rejected or short.

Rejected claims
15–25%

of Saudi claims are rejected, by KPMG’s estimate, reported by Al-Eqtisadiah, June 2026.

Outpatient claims
93.6%

of 1,117 denied claims at a Saudi teaching hospital in 2023 were outpatient. The main causes: missing medical data, system errors and services not covered (Al-Kahtani et al., Insurance Markets and Companies, 2025).

NPHIES carries the claim; the insurer decides it. Nabdah checks that what reaches the insurer is complete, priced from the contract and backed by the visit.
Before sending

Checked against the insurer’s rules. Sent by a person on your team.

CLM-2026-01071 · Khalid Al-ShehriChecked before sending2 to fix
Services the plan coversChecked
Price matches the contractFix price
Authorisation on fileHeld
Patient’s cover activeChecked
NPHIES fields completeChecked
Fix 2, then sendShow the fixes

The fix, spelled out

The insurer’s rules, the contract price, the authorisation, the cover and the NPHIES fields are checked on every claim, and each problem names its fix.

BookedNoura Al-Qahtani · Sun 4:30pmFront desk
Cover checkedBupa · patient pays 20%Front desk
Visit signedDr. Khalid · note and diagnosisDoctor
Claim sentChecked before sendingBilling
Paid in full280 from Bupa · 70 at the desk350

One record from booking to bank

The booking, the cover check, the visit and the claim share one record, so nothing is typed twice and nothing gets lost on the way.

Government platforms

One connection to NPHIES.
Invoices ready for ZATCA.

Claims and e-invoices go out from the visit you already documented, with nothing typed twice.

Certified on NPHIES

Every step with every licensed insurer in the Kingdom.

  • Eligibility checked before the visit
  • Prior authorisations requested and tracked
  • Claims sent, and every response kept
  • Payments matched to each claim’s lines

ZATCA Phase 2 compliant

E-invoicing set up with you on one call.

  • Phase 2 e-invoices for patients and insurers
  • Credit notes for accepted short payments
  • Every invoice and credit note on record
  • Your first invoice cleared during onboarding
“We used to find out about a missing approval three weeks after the visit. Now the claim stops before it leaves, and our rejections fell from 17% to 6% in one quarter.”
FAFaisal Al-MutairiRevenue Cycle Manager, Wafra Medical Complex, Riyadh
−64%rejected claims in the first quarter on Nabdah

A placeholder story, until a clinic approves its own in writing.

Questions

Questions clinics
ask us.

Ask us anything, in Arabic or English. A person who knows NPHIES answers on WhatsApp, within 15 minutes in clinic hours.

Chat on WhatsApp

Yes. Claims go through NPHIES, which connects every licensed health insurer in the Kingdom. We load the price list from each of your contracts, and the checks use it on every claim.

A person on your team. Nabdah checks and prepares; nothing reaches an insurer until someone presses send.

They come with you. Open claims, authorisations and rejections are carried over with their deadlines and sit in your work list on day one.

Yes. Each rejection shows the insurer’s reason, what to fix and the appeal deadline. You correct it and resend from the same screen.

No. Nabdah is a monthly subscription, not a share of what you collect. We quote for your clinic in the demo.

No. It shows what’s at risk at the rejection rate you enter. In the demo we check it against a month of your own claims.