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Clinic operations

Every patient booked, checked in and seen on time.

Every doctor’s day on one screen, check-in from a national ID or Iqama, the patient’s share worked out, and every pharmacy batch tracked.

Book a 30-minute demoChat on WhatsApp
Mon 28 Sept · Masarat PolyclinicThe front desk, right nowSample
Seen7
Waiting3 · longest 13 min
Cover not checked1 · Reem Al-Subaie
Free slots2 · offered to walk-ins
Next to arrive: Reem Al-Subaie, 11:15Check in

The day loses money
before the doctor sees anyone.

Empty chairs and unchecked cover cost a clinic before a single claim is written.

Missed appointments
39.8%

of appointments were missed without a reminder, and 26.3% with a text-message reminder, in a Saudi trial (Youssef, EMHJ, 2014).

Empty chairs
8a day

for a clinic with 40 bookings a day, if 1 in 5 is missed: half the rate the trial saw without reminders.

At risk
2,800a day

in visits not seen, at 350 a visit. At risk, not a promised saving.

At the front desk

A calmer front desk.
A fuller schedule.

Booking, check-in and the patient’s share, for every doctor and every branch, in Arabic or English.

Mon 28 Sept · Masarat PolyclinicToday7 seen · 2 in visit · 3 waiting

Dr. Khalid10 booked

Khalid Al-ShehriIn visit
Nasser Al-MutairiVitals missing
Saud Al-HarbiWaiting 6 min

Dr. Sara7 booked

Yasser Al-AnaziWaiting 13 min
Reem Al-SubaieCover not checked
FreeOffered to walk-ins

Dr. Turki6 booked

Sara Al-ZahraniIn visit
Hamad Al-OtaibiCover verified
Latifa Al-HarthiConfirmed

Every doctor’s day, side by side

Who has arrived, who has waited too long, whose vitals are missing and whose cover still needs checking, at a glance.

Front desk · 10:14Check inBooked 10:15
National ID or Iqama1047 228 391Saudi national ID
Arwa Al-MutlaqFound
Bupa · Class BCover active
Patient pays20% · 70
Visit opens on arrivalCheck in

Check-in in seconds

Type the national ID or Iqama. Nabdah finds the patient, checks their cover with NPHIES and shows what they pay.

WhatsAppMasarat Polyclinic

Reminder: Dr. Sara, tomorrow at 10:30. Reply 1 to confirm or 2 to change the time.18:02

118:05

Confirmed in the schedule

The reminder, word for word Due [month]

The message your patients will get on WhatsApp. A reply of 1 confirms; a reply of 2 asks for another time, and the slot goes back on offer.

Arwa Al-Mutlaq · 10:16Patient’s sharePaid
Consultation350
Bupa pays 80%280
Patient pays70
Simplified tax invoiceIssued
In today’s cash report

The patient’s share, collected

Worked out from their cover before they sit down. Every payment issues its tax invoice and lands in the day’s cash report.

Pharmacy counterMetformin 500 mg · 60 tabletsScanned
Batch 24B19Expires March 2027 · first to expire

Stock to watch

Paracetamol 500 mg · batch 23K07Expired · remove
Insulin glargineExpires in 9 days

Stock you can see

Expired packs and batches near expiry are flagged for each branch, before they reach a patient.

Cover checked at check-in is a claim that doesn’t bounce. The insurer’s answer and the patient’s share stay on the visit, ready for the claim. See the revenue cycle
The waiting room

Every patient can see
their place in the queue.

A screen on the wall that keeps the waiting room informed, without a word from the desk.

  • In the order they arrived

    Each patient sees their place for their doctor, so nobody has to ask the desk.

  • One list per doctor

    Each doctor’s waiting patients in their own column, updated as they’re seen.

  • No full names. No IDs. No insurer.

    First names only, and nothing about the reason for the visit.

  • Waits you can see

    The front desk sees who has waited longest, before the patient has to say so.

Dr. Khalid2 waiting
  • Saud6 min
  • Nasser2 min
Dr. Sara1 waiting
  • Yasser13 min
First names only, in the order they arrived
The whole day

Built for the way
a Saudi clinic runs its day.

Walk-ins, home visits, several branches and a pharmacy at the door, in the same system.

Fill every free slot

Each doctor’s week is set once. Walk-ins see the free slots, and a cancelled appointment goes straight back on offer.

  • A weekly template per doctor
  • Walk-ins offered the free slots
  • Home visits with an address and a time window
Dr. Sara · ThursdayFree slots todaySample
09:30 · Omar Al-QahtaniSeen
10:30 · Yasser Al-AnaziWaiting 13 min
12:00 · FreeOffered to walk-ins
13:00 · Home visit, Al-Rawdah13:00–14:00
1 cancellation offered againBook walk-in

The right medicine, in date

The pharmacist works one queue from the doctor’s signed prescription. The scan refuses the wrong medicine or an expired pack, and Nabdah points to the batch that expires first.

  • Dispensed against the prescription
  • Expired packs refused at the scan
  • First-expiry batch suggested
Pharmacy counter · todayDispensing queue2 waiting
Khalid Al-Shehri · 2 linesFilling
Noura Al-Qahtani · 1 lineReady
Fahad Al-Ghamdi · 3 linesVerifying
Stock to watch2 items
First-expiry batch suggestedScan pack

See every branch at once

Owners and managers see every branch’s day on one screen: who is booked, who is waiting and for how long.

  • Each branch’s schedule and stock
  • Waits as they happen
  • One view for the whole group
Sadeem Clinics · nowEvery branch, todaySample
Al-Faisaliyah38 booked · 2 waiting
Al-Shati29 booked · 6 waiting
Al-Khobar24 booked · 1 waiting
Longest wait: 19 min, Al-Shati

See it on your own front desk.

A 30-minute walkthrough, in Arabic or English.

Book a 30-minute demoChat on WhatsApp
At a glance

What the front desk sees,
and what to do about it.

The statuses on Nabdah’s day screen, as the sample clinic uses them.
Status on the dayWhat it meansWhat the front desk does
Cover not checkedThe patient is booked but their insurance hasn’t been confirmedVerify cover before they sit down
ArrivedChecked in; the visit is openNothing; the nurse sees them next
Vitals missingThe doctor is ready but the nurse hasn’t recorded vitalsSend the patient to the nurse
Waiting 13 minLonger than the clinic’s usual waitTell the patient, or offer a free doctor
Free · offered to walk-insA gap or a cancellationBook the next walk-in into it
In visitWith the doctor nowNothing
“The desk sees whose cover still needs checking before the patient sits down, and the waiting room stopped asking us who’s next.”
AOAmal Al-OtaibiFront desk lead, Sadeem Clinics, Dammam
[n][a front-desk result, measured over 90 days]

A placeholder story, until a clinic approves its own in writing.

Questions

Questions clinics
ask us.

Ask us anything, in Arabic or English. A person who knows NPHIES answers on WhatsApp, within 15 minutes in clinic hours.

Chat on WhatsApp

Not yet. WhatsApp reminders are due [month year]. Each one will ask the patient to confirm or change, and the reply will update the appointment.

Not yet. Online booking and check-in by link are due [month year]. Today the front desk books by phone, WhatsApp or at the desk.

Yes. Each branch keeps its own schedule, doctors and stock, and owners see every branch on one screen.

Yes, first names only. No family name, no ID, no insurer and no reason for the visit.

No new computers. Nabdah runs in the browser on the ones you have, and the waiting-room screen is any TV with a browser. A pharmacy counter adds a 2D barcode scanner and a label printer.

Yes. Each person picks their language, and every printout comes in Arabic or English.