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Practical guides for clinics in the Kingdom.

NPHIES, ZATCA, the front desk and the consultation room, written by people who work with clinics every day.

CLM-2026-01071 · Khalid Al-ShehriChecked before sending2 to fix
Services the plan coversChecked
Price matches the contractFix price
Authorisation on fileHeld
Patient’s cover activeChecked
NPHIES fields completeChecked
Fix 2, then sendShow the fixes
Revenue cycle · Latest

Three checks to run before you send a claim

A rejected claim costs twice: the work to fix it, and the weeks before the money arrives. Three checks on the day of the visit prevent many of them.

12 October 2026 · 5 min read · Guide

Mon 28 Sept · Masarat PolyclinicToday7 seen · 2 in visit · 3 waiting

Dr. Khalid10 booked

Khalid Al-ShehriIn visit
Nasser Al-MutairiVitals missing
Saud Al-HarbiWaiting 6 min

Dr. Sara7 booked

Yasser Al-AnaziWaiting 13 min
Reem Al-SubaieCover not checked
FreeOffered to walk-ins

Dr. Turki6 booked

Sara Al-ZahraniIn visit
Hamad Al-OtaibiCover verified
Latifa Al-HarthiConfirmed
Clinic operations

Cut missed appointments by a third with reminders

In a Saudi trial, text-message reminders cut missed appointments from 39.8% to 26.3%. What to send, when, and what to do with the replies.

5 October 2026 · 5 min read · Guide

INV-2026-04211 · Arwa Al-MutlaqSimplified tax invoiceReported to ZATCA
Consultation350
QR codeOn the receipt
Sample
ZATCA

Ready for Phase 2 e-invoicing by 1 February 2027

Wave 25 covers taxable revenue above 187,500 in any year from 2022 to 2025, due by 1 February 2027. Who is in, what changes and what to do.

28 September 2026 · 3 min read · Explainer

VIS-2026-00218 · 10:30 · Bupa · Class BKhalid Al-Shehri · 54 yPenicillin allergy
BP138/86mmHgPulse78bpmTemp36.8°CSpO₂98%

Vitals by Maha, nurse · 10:19

HbA1c since September8.4% → 7.6%Improving

Prescription

Amoxicillin 500 mg3 times a day · 7 days
Allergy on file: penicillinAmoxicillin is a penicillin.Choose anotherOverride with a reason
Resolve 1, then signSign and close
Clinical care

Sign the visit note before the patient leaves

A note signed the same day is complete for the next doctor and ready for the claim. How clinics get there without keeping doctors late.

21 September 2026 · 5 min read · Guide