Terms of service

These terms are between your clinic and [legal name], CR [number].

In short

• Your clinic’s data is yours. If you leave, we export it and hand it to you. [Counsel and product: the format, how long it takes, and when we delete our copy.]
• A person at your clinic presses send on every NPHIES message. Invoices your clinic issues are reported to ZATCA by Nabdah, within the 24 hours the law sets.
• Allergy, interaction and dose checks support the prescriber; the decision stays with the doctor.
• [Counsel: the term, notice period and what happens at the end]

The service

[Counsel: What Nabdah provides: the clinic system, NPHIES and ZATCA connections, support, and what is not included]

Your clinic’s responsibilities

[Counsel: Two-step sign-in, one role per person, removing leavers, and the accuracy of what your team sends]

Clinical decisions

[Counsel: The checks support the prescriber; the clinical decision stays with the doctor]

Your data

[Counsel: Your clinic owns its data; Nabdah processes it on your instructions; export and deletion when you leave]

Fees

[Counsel: Monthly fee before 15% VAT; billing from signing or from go-live; NPHIES and ZATCA fees passed through at cost or included]

When Nabdah is unavailable

[Counsel: Support hours in Riyadh time; service levels; what happens to a claim or appeal deadline during an outage]

Liability

[Counsel: What each side is responsible for, and the limits]

Ending the agreement

[Counsel: The term, the notice period, and what happens to your data at the end]

Changes to these terms

[Counsel: How changes are announced, and when they take effect]

Governing law

[Counsel: Saudi law, the courts or arbitration, and the Arabic version governing]