Booking, the visit, the pharmacy and the claim share one patient record, so nothing is typed twice and nothing slips between teams.
Each job is done once, by the person whose job it is, and the next person picks it up from the same record.
Dr. Khalid10 booked
Dr. Sara7 booked
Dr. Turki6 booked
Every doctor’s day side by side, with who has arrived, who is waiting and whose cover still needs checking.
Check-in from the national ID or Iqama, with cover checked with NPHIES and the patient’s share shown.
The nurse’s vitals and the patient’s story on one screen, and every prescription checked as it’s written.
Stock to watch
Scan the pack: Nabdah checks the medicine and its expiry, and points to the batch that expires first.
The claim builds from the signed visit and is checked before anyone presses send.
Start with the front desk, the consultation room or the claims. Each one makes the next easier.
A calmer front desk and a fuller schedule: every doctor’s day, check-in, the waiting room and the pharmacy counter.
The whole story at a glance, and allergy, interaction and dose checks while the doctor prescribes.
Vitals by Maha, nurse · 10:19
Prescription
Claims checked before they’re sent, rejections with their deadlines and fixes, and payments matched line by line.
A 30-minute walkthrough, in Arabic or English.
| By hand today | With Nabdah | |
|---|---|---|
| Booking | A diary per doctor, on paper or a spreadsheet | Every doctor’s day on one screen |
| Cover | Checked on the insurer’s portal or by phone, one patient at a time | Checked from the national ID or Iqama at check-in |
| The visit | Notes on paper, then retyped for the claim | The claim is built from the signed visit |
| Approvals | Typed again into another screen, answers chased by phone | Requested from the visit, with status and deadline in one list |
| Claims | A wrong claim is found when the insurer rejects it | Checked before anyone presses send |
| Payments | Payment notices matched to claims by hand, in Excel | Matched to each claim’s lines |
| Invoices | Typed again into a separate e-invoicing tool | Issued from the visit, for the patient and the insurer |
31 roles, from the front desk to the pharmacist, and every action kept with who did it and when.
Each role sees only what that job needs; access reviews flag the rest.
Each person picks their language, and printouts come in either.
Each branch keeps its own schedule and stock; the owner sees them together.
An authenticator app and backup codes; breached passwords refused.
A person presses send; every NPHIES message is kept as sent and received.
Every change keeps its old and new values, with who made it and when.
About 3 weeks, and your old system stays on until your first claims are accepted.
Patients and their history, booked appointments, price lists and open claims with their deadlines.
The front desk, doctors and billing try a copy of your own clinic.
Bookings, visits and the first claims run in Nabdah.
“I see all three branches on one screen: who’s booked, who’s waiting and for how long. My front desks stopped phoning each other to find a free doctor.”
A placeholder story, until a clinic approves its own in writing.
Ask us anything, in Arabic or English. A person who knows NPHIES answers on WhatsApp, within 15 minutes in clinic hours.
Chat on WhatsAppNo. It runs the whole clinic on one patient record: booking and check-in, the waiting room, visit notes and prescriptions, the pharmacy counter, and billing and claims.
Yes. Each area is switched on per clinic. Most clinics start with the front desk and claims together, because the claim builds from the visit.
Yes. Claims go through NPHIES, which connects every licensed health insurer in the Kingdom, and the checks use the price list from each of your contracts.
We do. In week 2 your front desk, doctors and billing practise on a copy of your own clinic, in Arabic or English.
No. Nabdah runs in the browser on the computers you have. The waiting-room screen is any TV with a browser, and the pharmacy uses a standard barcode scanner.
Yes. If you leave, we export your clinic’s records and hand them to you.
A 30-minute walkthrough of your own day, from the booking to the bank. Bring a month of rejections, and we’ll show you which ones Nabdah would have stopped.
Certified on NPHIES
ZATCA Phase 2 compliantWe’ll message you on WhatsApp within one working day to pick a time.