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Medical complexes

Several clinics. One front desk, one record.

One front desk books and checks in for every clinic, each patient has one record, and one claims desk works every insurer.

Book a 30-minute demoChat on WhatsApp
Wafra Medical Complex · nowEvery doctor, right nowSample
Dr. Khalid · Internal medicine10 booked · 2 waiting
Dr. Sara · Paediatrics7 booked · 1 waiting
Dr. Turki · Dermatology6 booked · in visit
Dr. Lama · Physiotherapy4 booked
One front desk for all of them
Built for complexes

Add clinics,
not systems.

Paediatrics, internal medicine and dermatology in one system, with one record per patient however many doctors they see.

Mon 28 Sept · Wafra Medical ComplexToday7 seen · 2 in visit · 3 waiting

Dr. Khalid10 booked

Khalid Al-ShehriIn visit
Nasser Al-MutairiVitals missing
Saud Al-HarbiWaiting 6 min

Dr. Sara7 booked

Yasser Al-AnaziWaiting 13 min
Reem Al-SubaieCover not checked
FreeOffered to walk-ins

Dr. Turki6 booked

Sara Al-ZahraniIn visit
Hamad Al-OtaibiCover verified
Latifa Al-HarthiConfirmed

Every doctor in the building, side by side

One front desk books, checks in and collects for every doctor, and sees who is waiting for whom.

Front desk · 10:14Check inBooked 10:15
National ID or Iqama1047 228 391Saudi national ID
Arwa Al-MutlaqFound
Bupa · Class BCover active
Patient pays20% · 70
Visit opens on arrivalCheck in

One check-in, whoever they see

The patient is checked in once, and their cover, allergies and medicines follow them from one doctor to the next.

Price listsOne per insurer contract6 loaded
Bupa · Class B412 services
Insurer B · Gold388 services
Cash430 services
The checks use them on every claim

Price lists from each contract

Every insurer’s prices loaded once, and checked on every claim from every doctor.

Claims · the whole complexOne claims desk3 to work
Dr. Khalid · 2 claimsHeld to fix
Dr. Sara · 1 claimRejected
Dr. Turki · 5 claimsAll sent
Sorted by amount and deadlineTake next

One claims desk

Every doctor’s claims, rejections and payments in one list, sorted by amount and deadline.

ZATCA · invoicing unitsOne per branch2 units
Al-Olaya branchInvoicing
Al-Malqa branchInvoicing
Each branch invoices under its own unit

ZATCA invoicing per branch

Each branch issues its invoices under its own ZATCA unit, onboarded on the same call.

Shared and separate

What the complex shares,
and what each part keeps.

[Confirmed with the product team on (date).]
Shared across the complexKept separately
Patient recordOne record per patient, every visit with every doctor—
ScheduleOne front desk sees every doctorEach doctor’s hours and week
ClaimsOne claims desk, one work listEach visit’s codes and its doctor
Price listsOne per insurer contract—
ReportsThe whole complex, for the ownerEach branch and each doctor
ZATCA invoicingOne onboarding callOne invoicing unit per branch
AccessOne sign-in per personLimited to one branch: Due [month]
Roles

Each person sees
what their job needs.

The front desk sees every doctor’s day. A physician sees visits and prescriptions. The owner sees everything.

Wafra Medical ComplexWho sees whatRoles
Front deskEvery doctor’s schedule
PhysicianVisits and prescriptions
BillingEvery claim
OwnerEverything, every branch
Access review: 1 to check

31 roles, least access

Each role decides what a person can see and do.

Arabic or English, per person

The front desk in Arabic, a visiting consultant in English, on the same record.

Every action on record

Every change and every NPHIES message, kept with who did it and when.

Two-step sign-in

An authenticator app and backup codes, switched on for your clinic.

“Paediatrics, dermatology and internal medicine used to keep three lists. Now one front desk books for all of them, and each patient has one record wherever they’re seen.”
—[Name]Owner, [complex], [city]
[n][a result, measured over 90 days]

A placeholder story, until a clinic approves its own in writing.

Questions

Questions clinics
ask us.

Ask us anything, in Arabic or English. A person who knows NPHIES answers on WhatsApp, within 15 minutes in clinic hours.

Chat on WhatsApp

Yes. One front desk sees every doctor’s day across the complex, and books, checks in and collects for all of them.

Yes. One record per patient, with every visit with every doctor, so the next doctor sees what the last one prescribed.

Yes. Visits, claims and payments per branch and per doctor, and for the whole complex.

Not yet. It is due [month year]. Today each person’s role decides what they can see and do.

Yes. Each branch invoices under its own ZATCA unit, and we onboard them all on one call.

[To be decided with the pricing.] We quote for your complex in the demo.